Frequently Asked Questions
Everything you need to know about your Peter Jackson shopping experience.
What is the standard shipping timeframe?
We offer standard shipping across Australia which typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery within 1-2 business days.
How do I return a garment that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. You can return your purchase via our online portal or at any of our physical boutique locations.
Do you offer tailoring services for suits?
Yes, we provide professional in-store tailoring services to ensure your suit fits perfectly. Please visit your nearest Peter Jackson store with your garment for a fitting.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Zip Pay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery progress.
Where are your garments manufactured?
Our collections are designed in Melbourne and crafted using premium wools and fabrics sourced from the world's finest mills, ensuring high-quality construction and durability.